How do I know which InteliSense service I need?

Start with what is happening. If a programme is already struggling, Recovery may be appropriate. If the future operating model still needs defining, Transform is usually the better route. If the requirement is clear and strongly fits a controlled accelerated approach, RAPID may be assessed. If the live system is fundamentally working but underperforming, Optimise fits. If expected capability needs ongoing operational support, Support and Managed Services is the starting point.

Can you recover a project implemented by another Microsoft partner?

Yes. That is one of the more common reasons organisations contact us. The focus is the state of the programme rather than who delivered it, and the objective is to make the position visible before deciding what changes.

Does RAPID mean implementation in 10, 30 or 90 days?

No. RAPID 10, RAPID 30 and RAPID 90 are named delivery routes, not blanket promises that every implementation completes in that number of days. The route depends on fit, scope, readiness, data, integrations and decision velocity. Where those conditions do not support an accelerated approach, a different delivery route should be used.

How does Business Central compare with Finance & Supply Chain?

Choose by operating complexity, not company size. Business Central suits organisations with a clear operating model and moderate complexity. Finance & Supply Chain suits complex multi-entity finance, advanced warehousing, sophisticated manufacturing or high transaction volumes. Plenty of large organisations run Business Central well, and some smaller ones genuinely need Finance & Supply Chain.

Can you support a system you did not implement?

Potentially, yes, and we do it regularly. It starts with a takeover review so we understand the configuration, customisations, integrations, data and known issues before accepting responsibility for keeping it running.

What is Predictive Intelligence?

Earlier warning for a specific operational decision. Rather than reporting what happened, it indicates what is likely to happen next in a defined situation so somebody can act while there is still time.

CMS is our Clinical Management System: a purpose-built solution supporting clinical and care operations where role, service, organisation and person context all affect appropriate access.

CRMS is our Crisis & Resilience Management System: a purpose-built solution for organisations coordinating response, requests, cases and partner working where control of information matters.

Frequently asked questions

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QuestionClarity

Microsoft business applications, recovery, support, transformation and AI often overlap. You do not need to understand the full InteliSense service model first. Find the question closest to your situation and follow the relevant route.

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144 questions.

Common starting questions

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These are the questions most buyers need answered before anything else. They are chosen for usefulness rather than presented as popularity data.

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Choose the area closest to your situation.

Each area holds the approved answers used across the rest of the site, so nothing here contradicts a solution page.

Answers

Direct answers, grouped by area.

Answers are deliberately short. Where a page holds stronger evidence, the answer links to it rather than repeating it.

Getting started

What we do and which route fits.

Recovery

Programmes that have lost control.

Transform

Defining and delivering the new model.

RAPID

Accelerated routes and where they fit.

Support & Optimise

Running and improving a live platform.

Business Central

Fit, scope and comparison.

Finance & Supply Chain

Complex operations and multi-entity.

CRM

Sales, service and case working.

Data & AI

Reporting, agents and governance.

Predictive Intelligence

Earlier warning for decisions.

Public Sector

Services, partners and casework.

Healthcare & Care

Care coordination and oversight.

CRMS & CMS

Our purpose-built solutions.

Security & Governance

Access, data, change and AI control.

Industries

Where we work and how we say it.

About InteliSense

Who we are and how to reach us.

Where the answers lead

Follow the route, not the service name.

Each of these pages carries the detail and the evidence behind the answers above.

Still have a question?

Ask us directly.

If your situation does not fit one of the questions above, tell us what is happening and we will help route it.

Explore How We Help

Start with the question you are trying to answer.

Not sure where to start?

Choose the area closest to your situation.

Direct answers, grouped by area.

Getting started

What does InteliSense actually do?

How do I know which InteliSense service I need?

What is the difference between Recovery, Transform, RAPID, Optimise and Support?

Do I need to know which Microsoft product I need before speaking to you?

Can InteliSense assess our existing platform before recommending replacement?

Can you work with systems implemented by another partner?

Can we start with a small assessment rather than a full project?

Where do I go if I am not sure?

Recovery

When does a project need Recovery?

Can you recover a project implemented by another Microsoft partner?

Do you need to replace the existing system during Recovery?

What do you assess first in a Recovery?

How do you distinguish Recovery from normal Support?

Can Recovery lead into a wider transformation?

What happens if the original implementation is poorly documented?

Can you take over before go-live?

Can you help if the project is already live?

Transform

What does Transform mean?

When should we use Transform rather than RAPID?

Can you help choose the ERP platform?

Do you redesign business processes before implementation?

How do you decide what should be standardised?

How do you handle custom requirements?

Can Transform include CRM, ERP and Data?

Can an existing Microsoft platform be transformed rather than replaced?

RAPID

What is RAPID?

Does RAPID mean implementation in 10, 30 or 90 days?

What are RAPID 10, RAPID 30 and RAPID 90?

How do you decide whether RAPID fits?

Is RAPID fixed scope?

Is RAPID fixed fee?

What happens if the requirement does not fit RAPID?

Can manufacturing use RAPID?

Can professional services use RAPID?

Can RAPID include custom development?

Support & Optimise

Can you support a system you did not implement?

How does support takeover work?

What is the difference between Support and Optimise?

What is the difference between Support and Change?

How do you deal with recurring problems?

Can support include Microsoft escalation?

Can support include third-party systems?

Can Support lead into Optimise?

Can you review our existing backlog?

Business Central

Who is Business Central best suited to?

Can Business Central support manufacturing?

Can Business Central support warehousing?

Can Business Central support professional services?

How does Business Central compare with Finance & Supply Chain?

Can Business Central integrate with CRM?

Can we move from another ERP to Business Central?

Can Business Central support multiple companies?

Can Business Central work with Power BI and Power Platform?

Finance & Supply Chain

When is Finance & Supply Chain the better fit?

Does company size determine whether we need Finance & Supply Chain?

Can Finance & Supply Chain support advanced warehousing?

Can Finance & Supply Chain support manufacturing?

Can Finance & Supply Chain support multi-entity operations?

Can we recover a poorly implemented Finance & Supply Chain environment?

Can Finance & Supply Chain integrate with CRM and Power Platform?

Can Finance & Supply Chain be delivered through RAPID 90?

CRM

What do you mean by CRM and Customer Engagement?

Can Dynamics 365 support Sales?

Can it support Customer Service?

Can CRM connect to ERP?

Can it support case management?

Can CRM be used in public-sector workflows?

Can CRM support professional services?

Start with the question
you are trying to answer.